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FAQ
Deposit, payments and transfers
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What is SOL Wallet?How to start using SOL Wallet?How to create your SOL wallet accounts?Why do I need to verify my phone number?Why do I need to verify my identity? How to do it?
Deposit, payments and transfers
I want to top up my wallet’s balanceI want to pay or send funds to my friendI want to top up my phoneI want to buy or sell BTC at my own rate (set limit order)Where is my deposit?
FX exchange, crypto trading
How to start trading crypto?How to exchange foreign currencies?Can I withdraw in foreign currency?
Withdrawal, fees, price plans, limits
How to withdraw funds from the SOL wallet?What fees do I pay?Limits and identity checksHow fast are SOL transactions?
Security and Company information
How to restore access to my wallet?How are my funds stored? Is it secure?Can someone access my wallet?Where the SOL company comes from?In which countries does SOL Wallet work?
Where is my deposit?
Don’t worry, your money will never be lost with SOL Wallet!
If you experience any delays with your topups, please:
1. Check this first:
  • ATM and EFT payments may take up to 2 business days to be reflected – it depends on the banks and is out of our control.
  • BTC transactions are reflected after 4 block confirmations.
2. Make sure your topup was executed:
  • Check your bank account transaction status in case of EFT.
  • Check if your BTC transaction was confirmed by Bitcoin network.
3. Prepare the required details:
  • Your ATM/EFT receipt indicating the reference code used.
  • Confirmed BTC transaction hash.
  • Your wallet/mobile number.
Contact SOL support at support@solwallet.org with your issue and all the details mentioned above so we can trace your payment.